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RETURNS & REFUNDS

RETURN & EXCHANGE POLICY

General

Coral Crochet Studio creates and sells handcrafted crochet products. Due to the handmade and unique nature of our items, variations in color, texture and form are inherent and shall not be considered defects.

Return Eligibility

  • Customers may submit a return request within five (5) days from the date of delivery.

  • The product must be returned in its original, unused condition, along with all packaging materials, labels and accessories.

  • Domestic returns are accepted, however, international returns are not supported at this time.

  • Customers are responsible for the return shipping costs, as we currently do not offer free pick-up services. Upon receiving and inspecting the returned item, up to ₹60 of the shipping charges will be refunded along with the eligible product amount.

  • We reserve the right to reject returns that do not meet the above conditions.

Exchange Request

Exchanges are not permitted.
As each product is uniquely handcrafted, identical replacements cannot be guaranteed; therefore, no exchange requests will be accepted.

Proof of Defect – Open-Box Video Requirement

  • For any return claimed due to damage, defect or incorrect product received, the customer must provide a clear, uninterrupted open-box video showing:

    • The unopened package

    • The complete unboxing process

    • The condition of the product upon opening

  • Videos that are edited, unclear, incomplete or recorded after opening the package may render the claim invalid.

Seller’s Packing Verification

  • Prior to dispatch, we will provide a packing video demonstrating the condition of the product and verification of packaging at the time of shipment.

  • This video shall serve as our proof of the item’s condition before handover to the courier partner.

Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Products damaged due to misuse, mishandling or improper care

  • Missing open-box video

  • Incomplete items or missing accessories

  • Personalized, altered or custom-made orders (if applicable)

REFUND POLICY

General

  • Refunds will be issued only after the returned product has been received and thoroughly inspected by our team.

  • Upon successful verification, a refund of the full product amount (excluding shipping charges) will be processed.

  • Refunds are typically initiated within 2–3 days from the date we receive and inspect the returned item.

  • The amount will be credited back to the customer’s original method of payment, subject to the policies and processing timelines of the respective bank or payment provider.

Contact

For any return/refund requests or related queries, customers may contact us through the official communication channels provided on our website.

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